My Account & My Orders

  •  What is My Account?

We've made it easy for you to view and update your account and orders any time

through "My Account" after you sign in to your account. With "My Account" on, you can

Manage/edit all your personal data like address, phone numbers, email ids

Change your password

Track the status of your orders

See your Wishlist

  • How do I know my order has been confirmed?

Once your payment has been successfully made, your order is processed

immediately. MANDI will send a confirmation mail for your order, to the email

address associated with your MANDI account. In this mail you will be provided

with a unique Order ID for your reference with our customer service team, a

listing of the item/s you have ordered and an expected time of delivery.

  •  Is it possible to order a product that is 'Out of Stock'?

Unfortunately, we do not have these products available for sale currently. All products on are handmade by artisans and curated by Mandi. 

Shopping and Payment

  • Is it necessary to have a MANDI account to shop?

While it is not necessary to have a MANDI account to shop and purchase items, it

is certainly recommended to have one. You can shop by providing just your

email ID.

  • How do I make a payment for a MANDI purchase?

MANDI offers multiple methods to make payments for your order: Credit Card,

Debit Card & Net Banking. All Credit/Debit card details remain confidential and

private. MANDI and our trusted payment gateways use SSL encryption

technology to protect your card information.

  • How do I pay using a Credit/Debit card and is it safe?

We accept all VISA, MasterCard both Indian and International. Customers will

need to key in their 16-digit Credit/Debit Card number and the 3 digit CVV Code

(Card Verification Value - found on the back of the card) and complete the

payment flow.

All Credit/Debit card details remain confidential and private. MANDI and our

trusted payment gateways use SSL encryption technology to protect your card


  • I am asked by Courier Company to pay Octroi. What should I do?

Nagpur , Sangli , Dombivili , Nasik , Mumbai , Pimpri & Chinchwardi , Kothrud

(Pune) , Ahmednagar , Pune , Akola are Octroiable cities. Any applicable octroi

will be payable by the customer. Please pay Octroi to the courier company if

requested by them in these cities. is not responsible for any

octroi payments.

Order Status

  • How do I check the current status of my orders?

You can review the status and other information of all your orders, whether

pending or fulfilled, that you have placed with To check the

status of your pending orders, click on the “Sign In” link in the top right of any

page on our store and Sign In to your account. This will take you to your Account

page, where you can click on the “My Orders” link to view the status of all


To view the status of a specific order, click on the “Order Number”. After your

order is shipped out from our warehouse, we will send you a mail with the

shipping details.

  • What do the different order status mean ?

Processing: We have received authorization from the payment gateway and are

processing your order.

Shipped: Your order has been shipped out of our warehouse and is on its way to

your delivery location.

Complete:Your order has been delivered at your specified delivery location.

Canceled : The order was canceled.

  • When and how can I cancel an order ?

You cannot cancel your order once placed. Please refer to the refund and replacement policy below.

Packaging, Shipping and Delivery

  • How are items packaged?

All items are carefully packaged at our warehouses - as to avoid any form of

damage. We ensure the package is water proof with plastic wrap.

  • What are the delivery charges?

We provide free delivery on most items in India. Some items may have

shipping depending on the nature of the product. For International orders, the

shipping charges are different for different items and would be additional mentioned in the corresponding mail.

Also prices may be different for different countries to account for

shipping costs as sellers are free to set their prices and prices listed in INR are

only for India.

  • What is the estimated delivery time?

The estimated time of delivery is within 14 working days for domestic orders and upto

25 working days for international orders. All orders get shipped within 5

working days from the warehouse.

  • How will the delivery be done?

We process all deliveries through reputed courier companies. If there is no

courier service available in your area, we will get in touch with you and try to

work out a convenient alternate delivery location that is serviced by our courier


  • Does MANDI deliver internationally?

MANDI  does deliver items internationally. You are more than welcome to make

your purchases on our site from anywhere in the world. We use DHL to deliver

your shipments safely and timely to you.

  • How can I track the delivery of my order?

All MANDI items are delivered through reputed courier partners who will

provide you with a Tracking ID for your order by which you can track your

delivery on the respective websites of our courier partners. We email you the

tracking number after we dispatch your order.

Cancellations & Returns

  • How do I get a defective item, ordered on MANDI, replaced?

Notify us of any problems, damages or defects within 2 days from the date of

delivery, and we will resolve your refund request. In case of damaged

products, please email us a photo of the damaged product within 48 hours of

receipt of the product, at 

  • What is your refund procedure?

The customer/buyer has to get back to MANDI customer care through

phone/email within 48 hours of receipt of damaged goods or goods not meeting

description. MANDI will then log a dispute and initiate a process of resolution

for the customer. Customer will have to send an

image of product on email in case she is claiming that the product is damaged or

not meeting description. The return shipping to seller for the product will be

borne by the customer.